Frequently Asked Questions
Everything you need to know about our luxury masquerade masks.
Where are your masks made?
All of our masks are authentic and handcrafted in Venice, Italy, by master artisans using traditional techniques.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited and overnight shipping options for last-minute event needs.
What is your return policy?
We offer a 30-day return policy for all unworn masks in their original packaging. Please note that for hygiene reasons, masks must be returned with their security tags intact.
Are the masks comfortable for long-term wear?
Yes, our masks are lightweight and designed for comfort. Most styles include soft ribbon ties or adjustable straps to ensure a secure fit for the duration of your masquerade ball or event.
Do you offer bulk discounts for events?
We provide special pricing for weddings, corporate events, and large parties. Please contact our support team with your quantity requirements for a custom quote.
What materials are used in your masks?
Our collection features high-quality materials including genuine papier-mâché, filigree metal, Swarovski crystals, gold leaf, and authentic feathers.